Terms of service

This website is operated by TUFF GEAR LIMITED. Throughout the site, the terms “we”, “us” and “our” refer to TUFF GEAR LIMITED. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

1. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or province of residence. You may not use our products for any illegal or unauthorized purpose.

2. Formation of Contract

Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right at any time after receipt of your order to accept or decline your order for any reason, such as stock unavailability or pricing errors. The contract between us is only formed when we dispatch your goods and send you a shipping confirmation email.

3. Prices and Payment

Prices for our appliances are subject to change without notice. We accept payments via PayPal. All transactions are processed in GBP (£). You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

4. Shipping and Delivery

We offer Free UK Delivery on all orders.

Handling Time: 1-2 business days.
Transit Time: 3-6 business days. While we strive to meet these timelines, delivery dates are estimates and not guaranteed. Responsibility for the goods passes to you once they are delivered to your address.

5. Right to Cancel and Returns

In accordance with UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of delivery. However, TUFF GEAR LIMITED extends this window to 30 days as part of our customer satisfaction guarantee. Please refer to our Return and Refund Policy for full details on how to process a return.

6. Limitation of Liability

The appliances we supply are for domestic and private use only. We have no liability to you for any loss of profit, loss of business, or business interruption if you use the products for any commercial or re-sale purpose. Nothing in these terms shall limit our liability for death or personal injury caused by our negligence.

7. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.