Privacy policy

TUFF GEAR LIMITED ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, and safeguard your information when you visit tuff-gear.shop (the "Site") and complies with the UK GDPR and the Data Use and Access Act 2026.

1. Information We Collect

We collect personal information that you provide directly to us and information collected automatically:

  • Order & Contact Information: Name, shipping address, billing address, email address, and phone number (+44 7916689075).

  • Payment Information: We use PayPal to process payments. We do not store your full credit card or bank details on our servers; this data is handled securely by the payment processor.

  • Device & Usage Data: IP address, browser type, and how you interact with our Site (collected via Shopify cookies and analytics).

2. How We Use Your Data

We process your data based on Contractual Necessity and Legitimate Interest to:

  • Fulfill and ship your appliance orders.

  • Communicate with you regarding order status or support requests.

  • Screen for potential risk or fraud.

  • Comply with UK tax and legal obligations.

3. Sharing Your Information

We share your personal information with third-party service providers who help us operate our business:

  • Shopify: Our e-commerce platform provider.

  • PayPal: Our primary payment gateway.

  • Fulfillment Partners: To deliver your "Tuff Gear" appliances to your UK address.

  • Analytics: To understand how our customers use the Site.

We do not sell your personal information to third parties.

4. Your Rights (UK GDPR)

Under UK law, you have the following rights regarding your data:

  • Access & Portability: Request a copy of the data we hold about you.

  • Correction & Deletion: Request that we update or erase your personal information.

  • Withdraw Consent: Opt-out of marketing communications at any time.

  • Right to Complain: You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being mishandled.

5. Data Retention

We keep your order information for our records as long as necessary to provide our services and for legal/tax purposes (typically 6 years for UK financial records).

6. Security

We use industry-standard SSL encryption to protect your data during transmission. Access to your personal data is restricted to employees and partners who need it to fulfill your order.

7. Contact Us

For more information about our privacy practices or to exercise your rights, please contact us:

TUFF GEAR LIMITED

Company Number: 08020771
Address: 51 Lord Street, Manchester, M3 1HE, United Kingdom
Phone: +44 7916689075
Email: support@tuff-gear.shop